Digital exclusion is a major issue for many Londoners, affecting people’s health, education and work outcomes. Many organisations, including boroughs and their third sector partners, are working hard to address this. This research report aims to address the lack of London-wide knowledge about what work is underway, especially since and during the pandemic.
The report sets out what digital inclusion looks like across London, reviewing over 100 digital initiatives identified through an open survey, and interviewing 38 people involved in digital inclusion work across the public, voluntary and private sectors in London.
It outlines the main approaches organisations are taking to tackle digital exclusion, identifies a number of key challenges facing those organisations, as well as ways to overcome them, and puts forward six recommendations for London-wide action.