Research

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Digital Poverty in the UK

As every aspect of life – from job seeking to health care – moves online,
digital connectivity is a daily necessity, not a luxury. Against the
backdrop of the UK’s worst cost of living crisis in 40 years, discussions
about fuel and food poverty are now joined by a new concern with
what has become known as digital poverty – challenges affording
the cost of online connectivity and devices.

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The case for local authority

Building Mobile Britain: The Case for Local Authority Digital Champions

There are many benefits of digital transformation including the flexibility it gives us to interact with residents and colleagues. We have seen the way in which hybrid and virtual meetings have enabled us to meet with fellow councillors and the public from across the country, without time consuming and environmentally impactful travel, allowing for critical decision making to be made democratically and without delay during times of emergency.

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Bridging the Divide: Tackling Digital Inequality in a post-pandemic world by Josh Abey (BT and EE Report)

Bridging the Divide: Tackling Digital Inequality in a Post-Pandemic World

Too many people still lack the technology or skills they need to live in today’s online world. This is leading to a widening divide in society, exacerbated by our reliance on digital technology during the pandemic.

Bridging the Divide shows that, while more people are online now than before the pandemic, 1.5 million households are still not connected to the internet at all, and 29 per cent of adults have very low digital engagement – barely using internet devices, email or online shopping and banking. Some groups are much more likely to be digitally excluded than others, including older people, disabled people and people on low incomes.

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Digital Inclusion in London Report

Digital Inclusion in London

Digital exclusion is a major issue for many Londoners, affecting people’s health, education and work outcomes. Many organisations, including boroughs and their third sector partners, are working hard to address this. This research report aims to address the lack of London-wide knowledge about what work is underway, especially since and during the pandemic.
The report sets out what digital inclusion looks like across London, reviewing over 100 digital initiatives identified through an open survey, and interviewing 38 people involved in digital inclusion work across the public, voluntary and private sectors in London.
It outlines the main approaches organisations are taking to tackle digital exclusion, identifies a number of key challenges facing those organisations, as well as ways to overcome them, and puts forward six recommendations for London-wide action.

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