Supported by PayByPhone and Computer Recyclers UK, the initiative will provide donated devices to those in need, including families with children, young people and older people.

The Digital Poverty Alliance (DPA), PayByPhone and Computer Recyclers UK have joined forces with Ealing council to launch a digital device donation scheme to refurbish donated laptops, tablets and phones to help families in the local community.

Currently, 270,000 Londoners have absolutely no access to the Internet of any kind, and around 2 million have very low levels of engagement which suggests they don’t have access to their own device or connectivity or lack skills. On top of this, 19 per cent of Ealing residents have no computer at home.

Anyone will be able to visit donation points to drop off devices, together with charging cables, with the kit cleaned of all data and refurbished before going to those who need it. The scheme aims to support individuals experiencing digital exclusion, by providing devices to families, whether for children to do their homework, young people to find jobs, or older people who may need them to access to healthcare and online banking.

In an increasingly digital world, basic daily functions such as paying bills, medical consultations, and teaching are being conducted online, requiring access to a digital device, as well as connectivity and digital skills.

Three-quarters of the donated devices will be distributed to people in the London Borough of Ealing, while the rest will be provided to support families around the UK.

The donation hubs are:


Acton Library

Everyone Active, Acton Centre, High St

London, W3 6NE

Monday, Friday and Saturday – 10 am – 5pm

Tuesday, Wednesday and Thursday – 10 am – 7pm

Northolt Library

Church Rd, Northolt 

London, UB5 5AS

Monday, Friday and Saturday – 10 am – 5pm

Tuesday, Wednesday and Thursday – 10 am – 7pm

Southall Library

The Dominion Centre

112 The Green, Southall 

London, UB2 4BQ

Monday, Friday and Saturday – 10 am – 5pm

Tuesday, Wednesday and Thursday – 10 am – 7pm

Hanwell Community Centre

Westcott Crescent

London, W7 1PD

Wednesday and Friday only – 11am – 2pm

Ealing Central Library

Ealing Broadway Centre, Ealing, London W5 5JY

 Monday, Friday – 9am-5pm
Tuesday, Wednesday, Thursday – 9am – 8pm
Saturday – 10am-5pm
Sunday 1pm-4pm

Elizabeth Anderson, CEO of the Digital Poverty Alliance, commented: “Tackling digital exclusion must be a collective effort, and we are delighted to partner with Ealing Council, PayByPhone and Computer Recyclers UK to help provide laptops, tablets and phones to families in Ealing. Nearly 19 million people over 16 years old are directly impacted by the digital divide, and one in five children don’t have access to a device they can use for homework.  With basic utilities moving online by the day, it is essential that support is given to those in need of a device.”

“The scheme is the perfect opportunity to recycle and reuse old devices, supporting the local community and helping people get online and stay online.”

All donated devices will be securely wiped of data, programs, photos and all other files to comply with security regulations and a brand-new operating system will be installed before being re-distributed. Any devices that can’t be reused will be used to fix other laptops, tablets and phones, with other parts being recycled.

People will be able to donate devices for an initial six months with a view to extending if donations are high.

“We are proud to be at the forefront of addressing digital exclusion with the help of Ealing Council, the Digital Poverty Alliance, and Computer Recyclers UK. This device donation initiative marks a significant step towards bridging the digital divide within our communities.”


“By refurbishing and redistributing donated devices, we’re not just recycling electronics, we’re providing essential digital access to families, young people, and the elderly who need it most. Together, we’re ensuring that everyone has the opportunity to participate in our increasingly digital society, from children doing their homework to seniors accessing healthcare. It’s about making a real difference in people’s lives, one device at a time.”


“We are thrilled to join forces with PayByPhone, the Digital Poverty Alliance, and Computer Recyclers UK on this impactful device donation scheme. We are delighted to be able to help actively combat digital exclusion in our community.”

“This initiative is a demonstration to our commitment to ensuring that every individual, regardless of age or background, has access to the digital resources necessary for education, employment, healthcare, and financial services. Together, we’re empowering our community members to thrive in an increasingly digital world, leading to inclusivity and opportunity for all.”

Ealing Council